Swiss Post International launches new innovative returns solution for distance retailers

Swiss Post International UK has launched an innovative returns solution for distance retailers with an international customer base. The new solution means that mail order and online shoppers can return small goods free of charge from 18 European countries

Thursday, 30 September 2010

 Distance sellers have the option of directly enclosing the return label with small consignments of up to two kilograms. Alternatively, distance retail customers can download the prepaid label from the internet if required. The cost of customer returns is borne by the distance seller. The benefit is that customers will feel encouraged to order from a distance retailer abroad knowing that the goods bought can be returned or exchanged free of charge.

 

Distance retailers using Swiss Post International UK will now have a commercial advantage over their competitors:

 

"We're always looking for ways that we can improve on the services we offer our clients. The returns solution means that our clients can provide an even better customer service, which hopefully means greater revenue generation for them and higher customer retention.

 

We have also been able to offer free returns of small goods in countries where such services are not yet common practice," says Paul Taylor, Chief Executive of Swiss Post International UK.

 

The flexibility of the solution means that consumers can return small goods parcels from any post office, using the return label. It is also possible to post parcels direct at any local post box, avoiding the inconvenience of having to travel and wait in a queue at a post office counter.

 

Distance retailers can currently offer the new returns solution to customers in the following European countries: Belgium, Denmark, Germany, Finland, France, Greece, Ireland, Latvia, Luxembourg, the Netherlands, Sweden, Slovakia, Slovenia, the Czech Republic and Hungary. For returns from Iceland, Norway and Switzerland, distance retail customers additionally need to complete the non-EU customs declaration (CN 22) - obtained online or from a post office - and affix this to the returned goods parcel.

 

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Editor’s note: 

About Swiss Post  

Swiss Post is a global specialist in cross-border letter and goods dispatch for business customers, dialogue marketing, document management and e-business. Outside Switzerland, Swiss Post employs over 8000 people in over 20 countries, which generated sales totalling 1.1 billion Euros in 2009 - around 20 per cent of Swiss Post's total sales of 5.8 billion Euros.

 

Swiss Post International specialises in direct mailing solutions, comprehensive services for print media such as newspapers and magazines, flexible small parcel shipping and secure mailing of business correspondence.

 

Swiss Post Solutions specialises in document and business process outsourcing services to public and private sector organisations. These services include mailroom outsourcing, CRM and loyalty program management and billing and payment solutions.

 

For more information, please visit www.swisspost.co.uk.

 

 

 

Press Contact:

Marcus Stanton

Marcus Stanton Public Relations Limited

Tel: +44 (0) 208 540 5393                                                                                  

Mob: +44 (0) 7900 891287                                                                                                               

email:marcus_stanton@btopenworld.com

Company Contact:

Andrea Cleres

Public Relations

Swiss Post International Management AG

Tel: +41 (0) 58 338 3643

Mob: +41 (0) 79 827 16 87

email:andrea.cleres@swisspost.com